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ASSISTANCE IN PORTS, INCLUDING EMBARKATION AND DISEMBARKATION, AS REFERRED TO IN ANNEX II ARTICLES 10 AND 13

 

 

1.Assistance   and arrangements necessary to enable disabled persons and persons with   reduced

mobility to:

-communicate   their arrival at a port terminal or, if possible, a port and their request   for assistance.

Initial requirements made known at time of booking – Call Centre;   Internet; Travel Agent or SL Travel Centre visit or phone call. Requirements   for port/ship recorded as wheelchair or assistance required.

-move   from an entry point to the check in counter, if any, or to the ship,

Evaluate Long Stay Car Parking where appropriate. Ensure   separate car parking spaces are marked. Ensure that there is easy access to   Pay machine and that machine is at correct height for wheelchair access.

Disabled Car Parking Signage required for all allocated car   parks.

Ensure signage to all points of Terminal building; for example,   from Car Parking and Rail terminus indicate where Disabled Persons Assistance   will be given, i.e. Travel Centre.

Note that Fishguard Port has two dedicated and signed Disabled   Persons parking bays at Fishguard Long Stay Car Park. Fees can be paid at Machine , or via mobile   phone ‘Whoosh’

-check   in and register baggage, if necessary,

Staff to have had “Disability awareness” training.

-proceed   from the check-in counter, if any, to the ship, through security points,

Ensure area is clear of trip hazards.

Assistance is provided by Port Services where necessary with   baggage.

-embark   the ship, with the provision of lifts, wheelchairs or other assistance   needed, as appropriate,

Ensure there is an area post check in, for example for foot   passengers, dedicated for Disabled passengers to wait before being allowed   onto the ship. Ensure area is clear of trip hazards.

The dedicated seating areas for foot passenger / wheelchair   passengers is located the passenger concourse, and if required the Stena Line coach can transport   foot passenger / wheelchairs passengers to Ships Car decks and will park near   lift.  

Disabled persons and persons with reduced mobility will be   escorted to lift where Onboard Services crew will take over.

Disabled persons and persons with reduced mobility in vehicles   will be identified and guided aboard car deck and located as close as   possible to passenger lifts

-proceed   from the ship door to their seats/area,

Ship’s crew will escort passenger to passenger lifts and cabin /   seating area aboard ship

-store   and retrieve baggage on the ship,

All foot passenger baggage apart from hand baggage can be transported   via baggage trolley onto car deck.

Baggage is placed on and off the baggage trolley by Port Services   Assistants

-proceed   from their seats to the ship door,

Ship’s crew will escort passenger to passenger lifts and escort to   car decks

-disembark   from the ship with the provision of lifts, wheelchairs or other assistance   needed, as appropriate,

Ensure area is clear of trip hazards

Port car can transport foot passenger / wheelchairs passengers to   Ships Car decks and will park near Baggage Hall at Fishguard.

Port Services Assistant   will be on hand to assist

-retrieve   baggage, if necessary, and proceed through immigration and customs points,

Assistance is provided where necessary with baggage.

-proceed   from the baggage hall or the disembarkation point to a designated point of   exit,

Ensure notification sent to destination port of special   requirements.

Signage to be in place to indicate location of Travel Centre where   Disabled Persons Assistance can be given.

-If   required make their way to the toilet facilities (if any).

Disabled toilet facilities have working ‘panic’ alarms and are tested   on a regular basis

Where   a disabled person or person with reduced mobility is assisted by an   accompanying person, that person must, if requested, be allowed to provide   the necessary assistance in the port with embarking and disembarking.

Person/s to make themselves known at Car Check in or at Travel   Centre.

Handling   of all necessary mobility equipment, including equipment such as electric   wheelchairs.

Disability awareness training is carried out.

Temporary   replacement of damaged or lost mobility equipment with equipment which is a   suitable alternative.

Ensure location has adequate supply of wheelchairs. Fishguard Port   has a minimum of one wheelchair available.   Also one available on board ship to meet vehicle passengers on the car   deck.

Ground   handling of recognised assistance dogs, when relevant.

Disability awareness training is carried out.

Audit   function

Regular audits of the above processes and equipment are carried   out during the Port Health and Safety Inspections.